A Healthy You

A Healthy You Online Terms, Privacy & Company Policies

Terms and Conditions

These Terms & Conditions outline the agreement between you and A Healthy You Online when accessing and using our programs and services.

By purchasing or participating in any program or content provided by A Healthy You Online, you agree to abide by these terms, including payment terms, usage guidelines, and program access conditions.

Please review the full Terms & Conditions document below before proceeding with any program.

1. Services Provided

A Healthy You Online offers self-guided digital memberships for at-home fitness training, general nutrition and meal planning, and access to both programs through Complete Wellness. Depending on the membership, resources may include:

  • Structured workout plans and exercise-demonstration videos
  • A rotating meal framework, food swaps and general nutrition education
  • Program resources and monthly updates through a private member dashboard

The standard memberships do not include one-to-one coaching, individually prescribed training or meal plans, in-person services or medical treatment.

2. Not Medical Advice

A Healthy You Online’s fitness, nutrition and wellness resources provide general educational information. They are not medical advice, diagnosis or treatment, and do not replace guidance tailored to you by an appropriately qualified professional.

If a medical condition, injury, pregnancy-related concern or other health issue may affect your exercise or food choices, seek qualified advice before starting or adapting a program.

3. Client Responsibility & Assumption of Risk

By participating in any A Healthy You Online program, you acknowledge and agree that:

  • You are responsible for ensuring you are physically capable of participating in the exercises provided
  • You will exercise within your own limits and capabilities
  • You will stop immediately if you experience pain, dizziness, shortness of breath, or discomfort
  • Participation in fitness activities involves inherent risks, including the risk of injury
  • You voluntarily assume full responsibility for your health, safety, and well-being

To the fullest extent permitted by law, A Healthy You Online is not responsible for any injury, loss, or damage arising from participation in the programs.

4. Self-Guided Programs

The fitness and nutrition resources are general program materials, not plans individually designed from a member’s questionnaire or onboarding responses. Members can choose how to use the available resources around their circumstances.

Information supplied during onboarding does not turn a standard membership into personalised training, dietary or medical advice. Members with individual health, injury or dietary needs should seek guidance from an appropriately qualified professional.

5. Nutrition Disclaimer

The rotating meal framework, meal examples and food swaps offer general guidance. They are not a prescribed diet or an individually tailored meal plan.

Members should check ingredients and alternatives against their own allergies, intolerances and dietary needs. If you need an individually tailored approach, seek advice from an appropriately qualified professional. A Healthy You Online does not guarantee a particular outcome.

6. Subscriptions & Payments

The Fitness Training Program, Nutrition & Meal Program and Complete Wellness Membership are offered as recurring monthly subscriptions. The applicable monthly price is shown on each program’s Join page and at checkout. There is no separate initial four-week charge.

  • Subscription fees are payable in advance for each monthly billing period.
  • Payments are processed through Stripe using the payment methods displayed at checkout.
  • By subscribing, you authorise recurring monthly charges to your selected payment method until the subscription is cancelled.
  • The subscription renews at the beginning of each billing period unless it is cancelled before the next renewal date.

Prices may change from time to time. Any price changes will be communicated via email or website notice before taking effect.

7. Cancellations & Refunds

To cancel future monthly renewals, contact A Healthy You Online in writing before your next billing date. We will process your request and confirm when the subscription has been cancelled.

Cancelling future renewals does not automatically refund a payment already processed. Refund requests are considered in accordance with the applicable policy and Australian Consumer Law, including any consumer-guarantee rights.

Your entitlement to use member resources continues until the end of your current paid billing period and ends after that period.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Where services fail to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy as required by law.

8. Access & Availability

A Healthy You Online aims to make member resources available during the paid membership period, but digital access may occasionally be interrupted by platform issues, maintenance or internet connectivity. Continuous, uninterrupted availability cannot be guaranteed.

If you cannot access resources included in your membership, please contact us so we can investigate and take reasonable steps to address the issue. Nothing in this section limits rights or remedies available under Australian Consumer Law.

9. Intellectual Property

Program materials, including videos, workout plans, meal resources, text and images—may contain intellectual property belonging to A Healthy You Online or third-party rights holders. Purchasing a membership does not transfer ownership of those materials.

Members may use the resources for their own personal purposes during their paid membership period. They must not share dashboard credentials or lesson links, make member content publicly available, sell it or redistribute it without permission from the relevant rights holder, except where use is permitted by law.

10. Privacy

The Privacy Policy below explains how A Healthy You Online collects, uses, stores and discloses personal information connected with the website and memberships. Please review it before providing information during purchase or onboarding.

11. Limitation of Liability

A Healthy You Online is responsible for providing its services in accordance with applicable law. Members are responsible for choosing how to use general program resources and for exercising within their own capabilities.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. If a concern arises about a service or program access, please contact us so we can review the circumstances and respond appropriately.

12. Age Requirement

You must be at least 18 years old to purchase, hold or use an A Healthy You Online membership. The current programs are intended for adults and are not designed as children’s training or nutrition services.

13. Changes to These Terms

A Healthy You Online may update these Terms from time to time. The current version will be published on our website. If a change materially affects an existing membership, we will provide reasonable notice before it takes effect and explain when the change will apply. Members may contact us with questions or cancel before a future renewal, subject to their rights under applicable law.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from them.

Nothing in this section excludes any consumer protection, right or remedy that applies under Australian law or another law that cannot lawfully be excluded.

15. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be removed or limited only to the extent necessary. The remaining provisions will continue in full force and effect.

 

PRIVACY POLICY

Your privacy is important to us.

This Privacy Policy explains how A Healthy You Online collects, holds, uses, discloses and protects personal information when you use our website, purchase or access a membership, complete an onboarding form or communicate with us.

A Healthy You Online is committed to handling personal information openly and responsibly in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

Please review this policy before providing personal or health-related information through our website, payment process or onboarding forms.

1. What Personal Information We Collect

Depending on how you interact with A Healthy You Online, the personal information we collect may include:

  • Your name, email address and other contact details
  • Your date of birth
  • Height, weight, fitness level, exercise experience and health-related information that you choose to provide during onboarding
  • Lifestyle information, dietary preferences and health or fitness goals
  • Membership, payment-transaction and subscription information associated with your purchase
  • Information you provide through onboarding forms, questionnaires, customer-support requests or other communications
  • Limited technical information generated when you use our website or online services

Some information, including information about your health, injuries or physical capabilities, may be sensitive information under the Privacy Act 1988 (Cth). Where required, we will collect sensitive information with your consent and only where it is reasonably necessary for our services or business activities.

Where an onboarding question is identified as optional, you may choose whether to provide that information. Information provided through onboarding does not turn a self-guided membership into personalised training, nutrition or medical advice.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

  • Purchase or subscribe to a program
  • Complete an onboarding form, questionnaire or other online form
  • Contact us by email, through our website or through another communication channel
  • Request assistance or provide feedback
  • Use our website, membership resources or other online services

We may also receive limited personal information from service providers used to operate our business, such as payment processors, website and form providers, membership platforms and analytics services.

When you use our website or online services, some technical information may be collected automatically. Depending on the technologies in use, this may include your IP address, browser or device type, website activity and information collected through cookies or similar technologies.

3. Why We Collect Personal Information

We collect and use personal information where reasonably necessary to:

  • Process and manage program purchases, memberships, subscriptions and access
  • Administer onboarding and record the choices, consents and acknowledgements provided by members
  • Provide access to the self-guided resources included in the selected membership
  • Respond to enquiries, access issues and customer-support requests
  • Communicate service notices, program updates and other information connected with a membership
  • Send promotional communications where consent has been provided or where otherwise permitted by law
  • Operate, maintain, secure and improve our website, membership resources and services
  • Prevent misuse, investigate technical or security issues and protect our legitimate business interests
  • Maintain appropriate business records and meet legal or regulatory obligations

Information provided during onboarding is not used to diagnose a health condition or create individually prescribed training, nutrition or medical plans.

4. Disclosure of Personal Information

We may disclose personal information, or make it available, where reasonably necessary to:

  • Payment processors and subscription-management providers
  • Website, hosting, online-form, data-storage, member-access, email and analytics service providers
  • Professional advisers, including accountants, legal advisers and information-technology specialists, where their assistance is reasonably required
  • Government authorities, regulators, courts or other parties where disclosure is required or authorised by law
  • Another party where you have provided consent or have otherwise been notified of the disclosure

We do not sell, rent or trade personal information.

Some service providers may store or process personal information outside Australia. Where personal information is disclosed to an overseas recipient, A Healthy You Online will take the steps required under applicable privacy laws to protect that information.

5. Storage and Security of Personal Information

A Healthy You Online takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include using reputable service providers, restricting access to information and applying appropriate account and security controls.

No method of electronic storage or online transmission can be guaranteed to be completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable privacy laws.

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, legitimate business and record-keeping needs, or legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to any lawful or technical retention requirements.

6. Access and Correction

Subject to applicable law, you may request access to personal information that A Healthy You Online holds about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made using the contact details in section 11 below. We may ask you to verify your identity before providing access or making a correction, to help protect your information from unauthorised access.

We will respond within a reasonable period. If we are unable to provide access or make a requested correction, we will explain the reason where required by law and outline any further options available to you.

7. Consent and Withdrawal

Where consent is required, A Healthy You Online will seek it at or before the time the relevant personal information is collected. Additional consent may be requested when sensitive information, including health information, is provided through an onboarding form.

You may withdraw consent for future use or disclosure of information where our handling of that information is based on your consent. A request can be made using the contact details in section 11. Withdrawal does not affect information already handled lawfully and may limit our ability to provide a service or feature that reasonably requires that information.

You may also unsubscribe from promotional emails using the unsubscribe option provided or by contacting us. Service-related communications concerning an active membership may still be sent where reasonably necessary.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, maintain security, remember preferences and understand how visitors use the website. These technologies may collect limited technical information, such as an IP address, browser or device type, pages visited and general website activity.

Some cookies or analytics technologies may be provided by third-party service providers. You can manage or disable cookies through your browser settings, although doing so may affect the operation of certain website features. Where consent is legally required for particular cookies or technologies, we will request it through an appropriate notice or consent tool.

9. Complaints

If you have a concern or complaint about how A Healthy You Online has handled your personal information, please contact us using the details in section 11. Please provide enough information for us to understand the issue and the outcome you are seeking.

We will acknowledge your complaint, investigate it and aim to provide a response within 30 days. If the matter requires additional time, we will let you know and provide an updated timeframe.

If you are not satisfied with our response, or we have not responded within a reasonable period, you may lodge a complaint with the Office of the Australian Information Commissioner through the OAIC website.

10. Changes to This Policy

A Healthy You Online may update this Privacy Policy from time to time to reflect changes to our services, information-handling practices or legal obligations. The current version will be published on our website.

Where a change materially affects how we collect, use or disclose personal information, we will provide reasonable notice through the website, by email or through another appropriate communication method. Changes will apply from the date stated in the updated policy.

11. Contact Us

If you have a question, privacy request or complaint, please contact:

A Healthy You Online
Email: [email protected]
Location: Sydney, New South Wales, Australia

Health, Fitness & Nutrition Disclaimer

All fitness, nutrition and wellness content provided by A Healthy You Online is general educational information. It is not medical advice, diagnosis or treatment and does not replace advice from an appropriately qualified health professional.

Before beginning or changing an exercise or nutrition program, consider your individual health, fitness level, injuries, dietary needs and circumstances. If you have a medical condition, injury, pregnancy-related concern, food allergy or other issue that may affect participation, seek appropriate professional advice before proceeding.

Exercise and changes to food choices can involve risks. Participate within your own capabilities, follow the program instructions and stop exercising if you experience pain, dizziness, unusual shortness of breath or other concerning symptoms. Seek urgent medical assistance when appropriate.

Individual experiences and outcomes vary. A Healthy You Online does not guarantee particular health, fitness, nutrition or weight-related results.

Nothing in this disclaimer excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.